{"id":53,"date":"2026-10-23T13:59:32","date_gmt":"2026-10-23T17:59:32","guid":{"rendered":"https:\/\/paxmahub.com\/ecommerce\/returns-refunds\/"},"modified":"2026-10-24T03:58:18","modified_gmt":"2026-10-24T07:58:18","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/www.paxmahub.com\/ecommerce\/returns-refunds\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"

Our promise<\/h2>\n

If something is not right, tell us – we will make it fair.<\/p>\n

Return window<\/h2>\n

You can ask for a return within 10 days of the day your order was delivered. Items should be unused and in their original packaging.<\/p>\n

How to start a return<\/h2>\n
    \n
  1. Email info@paxmahub.com<\/a> with your order number.<\/li>\n
  2. We will reply within one business day with the next step.<\/li>\n
  3. Once the return is approved and received, your refund goes back to your original payment method.<\/li>\n<\/ol>\n

    Damaged, wrong or missing items – we pay the return shipping<\/h2>\n

    If your order arrives damaged, wrong, or something is missing, email us within 10 days of delivery with a photo of what arrived. In these cases we will offer a replacement or a full refund – and we (the seller) pay the return shipping<\/strong>. We will send a prepaid return label or reimburse your return shipping cost. You will not pay return shipping for our mistake.<\/p>\n

    Returns or exchanges without any reason – you pay the return shipping<\/h2>\n

    If you want to return or exchange an item without any defect – for example you changed your mind, or ordered the wrong style or size – that is fine within the 10-day window, but the return shipping cost is paid by you (the buyer)<\/strong>. The item must be unused and in its original packaging. Once we receive and check the return, your refund goes back to your original payment method.<\/p>\n

    Refunds<\/h2>\n

    Refunds cover the item price and any shipping you paid us. They are issued to the original payment method only.<\/p>\n

    Notes<\/h2>\n
      \n
    • Personalized or final-sale items (clearly marked on the product page) cannot be returned unless they arrive damaged or wrong.<\/li>\n
    • For order questions, adding your order number helps us answer much faster.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Our promise If something is not right, tell us – we will make it fair. Return window You can ask […]<\/p>\n","protected":false},"author":1,"featured_media":121,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-53","page","type-page","status-publish","has-post-thumbnail","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":1,"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":110,"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/pages\/53\/revisions\/110"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/media\/121"}],"wp:attachment":[{"href":"https:\/\/www.paxmahub.com\/ecommerce\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}